Refund Policy


Our policy lasts 30 days following the receipt of your package.

To be eligible for a return, your item must be returned to us unused and in the same condition that you received it.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


What's not protected for refund?

The following cases are excluded from Buyer Protection:

Excluded situations
Buyer’s mistake

You won’t be eligible where you mistakenly purchase an item or a different kind of item to what you intended.

E.g. if you wanted to order a large t-shirt but mistakenly ordered a small t-shirt, Buyer Protection won’t apply.

Buyer’s remorse/change of mind

You won’t be eligible If you buy an item and subsequently decide you do not want it.

E.g. if you buy a Christmas present for your partner but they do not like it, you won’t be able to get your money back or return it.

Seller or another party has refunded you

You won’t be able to receive a refund under Buyer Protection where we receive evidence that the seller or a third party has refunded you for the entirety of the purchase price (including shipping).

If the seller or a third party has partially refunded you, we’ll consider whether this has satisfied the seller’s obligations under our terms and conditions, the Consumer Guarantees Act, the Contract and Commercial Law Act 2017 or other relevant laws before deciding whether you’re eligible for a partial refund from us.


Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Golly,  6 Vic Butler Street ,  Auckland, New Zealand



If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.



To return your product, you should mail your product to: 6 Vic Butler Street , Auckland , New Zealand


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.